Accessibility statement for MedReview (Medicines Health Check)

What this statement covers

This statement applies to MedReview, run by Virtual Pharmacist Ltd:

• Medicines Health Check — the patient website, including the medicines check form, the checkout and the patient account area (the patient portal).
• The pharmacist console — where our pharmacists sign in to review submissions, sign letters and run video reviews. It has not yet been tested separately from the patient pages.

We want as many people as possible to be able to use these services. That means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including recent versions of NVDA, JAWS and VoiceOver)
• turn off animation through the reduced-motion setting on your device

We have also made the text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible these services are

We know some parts of these services are not fully accessible. Our own testing in September 2026 found that:

• Patient portal — register: The date-of-birth field has a day, month, year hint, but its native browser date picker may still show the date in a non-UK order.
• Letters and exports: PDF letters and record exports generated by the service have not been checked against PDF/UA and may not be fully tagged.

Feedback and contact information

If you need information from either service in a different format, such as large print or plain text, email hello@virtualpharmacist.co.uk. Tell us what you need and which page or letter it relates to. We aim to respond within 5 working days.

If you are a patient and would rather talk something through, ask for a call back in your email and a pharmacist will phone you.

Reporting accessibility problems

We are always looking to improve the accessibility of these services. If you find a problem that is not listed on this page, or think we are not meeting accessibility requirements, email hello@virtualpharmacist.co.uk with the page address and what happened. We log every report and will tell you what we are doing about it.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about accessibility

Virtual Pharmacist Ltd is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These services have not yet been independently audited against the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard. Our own testing against WCAG 2.2 AA found the non-compliances listed below, so until an audit is complete we do not claim compliance. We treat the services as partially compliant and are fixing the issues listed here.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

1. The date-of-birth field has a day, month, year hint, but its native browser date picker may still show the date in a non-UK order. This fails WCAG 2.2 success criterion WCAG 3.3.2 (labels or instructions). Where: patient portal — register. We plan to fix this by December 2026.
2. PDF letters and record exports generated by the service have not been checked against PDF/UA and may not be fully tagged. This fails WCAG 2.2 success criterion WCAG 1.3.1, 4.1.2. Where: letters and exports. We plan to fix this by December 2026.

Letters sent to patients and GPs are also available on request as plain text or in a larger font — email hello@virtualpharmacist.co.uk.

What we are doing to improve accessibility

Our checks include automated accessibility testing and keyboard navigation. An independent accessibility audit has not yet been completed. We will update this statement when independent audit findings are available.

Preparation of this accessibility statement

This statement was prepared on 7 September 2026. It was last reviewed on 7 September 2026.

These services were last tested on 5 September 2026. The test was carried out by Virtual Pharmacist Ltd. We tested every page of the patient website at desktop and mobile screen sizes, using automated checks (axe-core), keyboard-only navigation, and inspection of the browser's accessibility tree. These checks do not replace testing with a screen reader.