A clear route from questions to a written review.

First, check that this is the right route

A planned medicines review gives you space to ask about what you take, possible unwanted effects, monitoring and questions for your prescriber. It can be useful when your list has become complicated or you want a clearer explanation of your treatment. It does not replace an examination or an assessment of new symptoms.

The service is designed for adults in the UK. If you are helping another adult, you need their permission or other lawful authority. Explain that you are providing information on their behalf and keep their own priorities at the centre of the review.

You can also ask your GP practice or usual pharmacist about a medicines review and the NHS support available to you. Buying a private report is a choice, not a requirement for asking questions about your medicines.

1. Bring the information you already have

MedReview does not automatically receive your GP record, diagnoses, allergies or test results. The pharmacist works from the information you provide, so an accurate list is more useful than a long list with uncertain details.

• List each medicine, its strength, the instructions and how you actually take it. Include occasional medicines, inhalers, creams and injections.
• Add products you buy yourself, including painkillers, vitamins, herbal products and supplements.
• Record allergies, previous reactions and the questions you most want answered.
• Keep relevant hospital letters and full, dated test reports together. Include units and reference ranges when providing results.
• Say when information is missing or you are unsure. Do not guess a dose or laboratory value.

You do not need to buy a new blood-test package to prepare a list. Ask the clinician managing your treatment whether further testing is needed. Read how existing blood results can support a review.

2. Choose the scope and complete your account details

Compare the four review packages to see the depth of review, consultation and delivery options. The package you select determines the questionnaire and the service included. Higher tiers add depth and discussion time; they do not withhold an important safety finding from someone on a lower tier.

Use your patient account to enter your medicines and health information. Check your answers before submitting and read the terms and privacy notice. The order shows your package, selected extras and any applicable discount before you confirm it. Where a complimentary or pilot review is offered, the confirmed order states that there is no charge; future reviews are not automatically free.

Do not submit genetic reports, raw DNA or genome files. Pharmacogenomic review is not currently part of the service, including Diamond.

3. A pharmacist considers the information

Automated checks help organise possible medicine issues and monitoring questions. AI may assist with drafting, but a generated draft is not your finished clinical report. A registered pharmacist checks the findings, uses professional judgement and signs the letter before it is released.

The pharmacist may need clarification or further information. A recommendation may be limited or left out when there is not enough information to support it safely. No review can guarantee that every possible problem will be identified.

Gold and Diamond include the consultation described in the package. A separate video review can also be selected where offered. The conversation and any necessary checks are completed before the final letter for that consultation is released.

4. Allow time for the review and any questions

We aim to release most digital letters within 3 working days after accepted payment, a valid discount or a confirmed complimentary review, and once there is enough information to carry out the review. For packages with a video consultation, the aim is initial contact within 3 working days; the final letter follows the consultation and necessary checks.

These are targets, not guaranteed deadlines. Working days exclude weekends and bank holidays in England. Complex questions or missing information can take longer. Priority places a review ahead of standard reviews after urgent flags; it does not create a shorter guaranteed deadline. Printed copies follow the released digital letter.

The full service terms explain timing, delays, cancellations and refunds.

5. Take the report to your next conversation

Your released letter includes the reviewing pharmacist’s name and GPhC registration number. Keep a copy and share it with your GP or the clinician responsible for your prescription. Use it to agree which questions need action, who will arrange monitoring and when to follow up.

MedReview does not diagnose, prescribe, or start, stop or change treatment. Do not change a medicine because of the report without discussing it with your prescriber or usual pharmacist.